- LED wheels
Green LED Skates
KSh8,499KSh 12,500
Returns and Exchanges
We accept returns for manufacturing defects, and we exchange skates too. Here is how each one works, and what it costs you.
Can I return or exchange kids skates?
You can return kids skates that have a manufacturing defect. You can also exchange skates for another size or style, and you cover the delivery cost both ways. In Nairobi, check the skates at the door before you pay to avoid most problems.
Returns for manufacturing defects
If a skate has a fault from the factory, such as a broken buckle, a cracked frame or a wheel that will not spin, we accept it back. Message us on WhatsApp with your order details and a photo or short video of the problem.
We will look at it and agree the next step with you. Damage from falls, rough surfaces or normal wear is not a manufacturing defect.
Exchanges
Need a different size or a different style? We exchange skates, as long as they are in good condition. You cover the delivery cost both ways: sending the skates back to us and receiving the new pair.
| Return for a defect | Exchange | |
|---|---|---|
| When it applies | A fault from the factory | Wrong size, or you prefer another style |
| Condition of the skates | Faulty | Good condition |
| Delivery cost | Agreed with you after we see the fault | You pay delivery both ways |
| How to start | WhatsApp with a photo or video | WhatsApp with your order details |
Before you ask for a size exchange, try adjusting the skates. Every pair covers several shoe sizes, and our guide on how to adjust adjustable skates shows how.
Check before you pay in Nairobi
In Nairobi and nearby towns, you see the skates before you pay. That is the easiest way to avoid a return. When the rider arrives, check:
- The item: it is the pair and option you ordered.
- The size: your child's foot fits once the boot is adjusted.
- The contents: everything listed for your option is there.
- The condition: buckles close, wheels spin, and there are no cracks.
If anything is wrong, tell the rider and do not pay.
Orders outside Nairobi
For bus, shuttle and courier deliveries, check the parcel when you collect it, or when Fargo or G4S bring it to your door. If something is missing, damaged or the wrong item, message us on WhatsApp the same day with photos.
Frequently asked questions
Do you accept returns on kids skates?
We accept returns on kids skates that have a manufacturing defect. Send us a photo or short video on WhatsApp, and we will agree the next step with you.
Can I exchange skates for a different size?
You can exchange skates for a different size, and you cover the delivery cost both ways. First, try adjusting the boot, because each pair covers several shoe sizes.
Who pays delivery for an exchange?
You pay delivery for an exchange, both for sending the skates back and for receiving the new pair.
What counts as a manufacturing defect?
A manufacturing defect is a fault from the factory, such as a broken buckle, a cracked frame or a wheel that will not spin. Damage from falls or normal wear does not count.
What if a part is missing from my order?
If a part is missing from your order, tell the rider before you pay in Nairobi. Outside Nairobi, message us the same day with a photo of what arrived.
Do you accept returns for a change of mind?
We do not accept returns for a change of mind. You can still exchange the skates for another size or style, and you cover the delivery both ways.
How do I report a fault?
You report a fault by sending us a WhatsApp message on 0756 161 300 with your order details and a photo or short video of the problem.
Can I exchange skates bought outside Nairobi?
You can exchange skates bought outside Nairobi the same way. Send them back by bus, shuttle or courier, and we send the new pair once they arrive, with you covering both fares.
Popular kids skates
Need help with an order?
Message us on WhatsApp with your order details and we will reply during shop hours.